Refund and Returns Policy

Last updated: July 9, 2026

At Black REwrite, most of what we offer is either made to order or delivered digitally, so our policy is set by product type. The fastest way to start any request is the Report a Problem page, or open My Requests in your ReWriter Hub. You can also email us at support@blackrewrite.com.

Apparel and merch (made to order)

Our apparel and merch are printed for you by our fulfillment partner, so we accept requests only when an item arrives damaged, defective, or is not the item you ordered. A clear photo of the issue is required. Please report it within 14 days of delivery and we will replace the item or issue a refund. Because each piece is made to order, we cannot accept returns for sizing or for a change of mind.

Courses and workshops

You can request a full refund before you begin a course. For self paced courses this means within 14 days of purchase and before you pass 10 percent of the course. Once you have started the course or moved beyond that point, the purchase is not refundable.

Physical books

A physical book is refundable when it is returned to us unopened with the seal intact, so a change of mind is welcome within that window. A book that arrives damaged, defective, or wrong is always eligible. You ship the unopened book back to us and we issue your refund once it arrives. Opened or used books are not refundable.

Digital books and downloads

Digital books and downloads are a final sale once the file has been accessed or downloaded, unless the file is defective and we are unable to provide a working copy.

Memberships and subscriptions

If you join a membership that bills on a recurring schedule, we show you the price and how often you will be billed before you pay. You can cancel at any time from your account, and canceling is as simple as signing up. When you cancel, your membership stays active through the end of the period you already paid for, and it does not renew after that. Fees for a period that has already started are not refundable, unless the law requires otherwise. If we raise the price of your plan, we will tell you ahead of time and ask you to agree before the new price applies. If you do not agree, you can cancel and we will refund the part of the term you did not use.

Replacements

For merch that arrives damaged, defective, or wrong, you can choose a free replacement of the same item or a refund. If an item cannot be remade, we will tell you and issue a refund.

How to make a request

Open the Report a Problem page or go to My Requests in your ReWriter Hub. Choose your order and the items, tell us what is wrong, and attach a photo when it applies. You can follow the status of your request inside your Hub, and we will email you at each step.

How refunds are issued

Approved refunds are returned to your original payment method through our secure payment processors. The time it takes to appear depends on your bank or card issuer.

Chargebacks

If something is wrong with your order, please contact us first at support@blackrewrite.com or through the Report a Problem page. We respond quickly and can usually fix it faster than a bank dispute. Opening a chargeback before reaching out can slow things down while the dispute is reviewed.

Who we are

This policy is operated by Keyed Shifts LLC, doing business as Black REwrite, 418 Broadway, Suite 5404, Albany, NY 12207.

Questions

Email support@blackrewrite.com and a real person will help you.