Tell us what happened

Tell us what is going on. Choose whether it is about an order or a general question, share the details, and we will make it right.
Every Black REwrite piece is made to order and embroidered or printed just for you, so we are not able to offer standard returns or exchanges for sizing or a change of mind. When an item arrives damaged, defective, or wrong, we will always make it right.
HOW IT WORKS

From report to resolution

A customer photographs a garment with his phone to share the details of a problem

Share the details

Complete the form below with the details and a photo if it helps.
Report a Problem step 2 we review it

We review it

Our team responds within three business days.
A customer receives a wrapped replacement tied with a gold ribbon

We make it right

A replacement or refund for items that arrive damaged, defective, or wrong.
Report a Problem finish on your phone QR

Finish on your phone

Viewing this on a laptop or desktop? Adding a photo of the issue is easiest from your phone. Scan this QR code with your phone camera to open the form there, snap your photo, and send it in seconds.
No Choosen File
(Max 10 MB)